Rich founded Drains-R-Us in 2008 and has been on every job since. No call center, no juniors, no surprises — just an experienced Massachusetts-licensed plumber who shows up and stands behind his work.
I started Drains-R-Us in 2008 because I was tired of watching homeowners get the runaround — half-done work, vague pricing, plumbers who didn't pick up the phone the day after.
The promise hasn't changed since: flat written quotes, careful work, cleaned-up job sites, and a real workmanship warranty. I'm the one who answers the call, the one who walks the job, the one who picks up the wrench.
17+ years working New England plumbing means I know the older homes, the colder winters, and the way an old boiler system actually behaves. That's the kind of knowledge that saves you money on the bid and keeps the job out of trouble.
Tell Rich what's going on. You'll get a real window same day for urgent calls, next day for planned work.
He shows up, takes a look, writes a flat written estimate. No work starts before you approve the price.
Done right the first time. Inspector-ready. Same craft whether it's a $200 repair or a $5,000 install.
Site cleaned, old parts hauled. Written workmanship warranty handed to you before he leaves.
"We do the work the way I'd want it done at my own house." — Rich, Owner
Phone calls go straight to Rich. No menus, no juniors.